The Profiles Checkpoint 360 Competency Feedback System is a multi-rater feedback process that provides managers and leaders with an opportunity to receive an evaluation of their job performance from the people around them. From this Competency feedback system, managers can compare the opinions of others with their own perceptions of their job performance, positively identify their strengths, and pinpoint the areas of their job performance that could be improved.
This assessment process of the Competency Feedback System is concerned with a manager’s job performance in eight skill clusters and 18 universal competencies, described as follows:
Communication
Listens to others
Processes information
Communicates effectively
Leadership
Instills trust
Provides direction
Delegates responsibility
Adaptability
Adjusts to circumstances
Thinks creatively
Relationships
Builds personal relationships
Facilitates team success
Task Management
Works efficiently
Works competently
Production
Takes action
Achieves results
Development of Others
Cultivates individual talents
Motivates successfully
Personal Development
Displays commitment
Seeks improvement
Each participant completes an evaluation, a process that takes about 30 minutes. They are guaranteed anonymity (except for the “Boss”) and urged to be honest and objective in their responses. Participants may complete their assignments via the Internet and results from all participants are compiled in a report that is returned to the manager.
Competency Feedback System Reports have colorful graphs and charts as well as narrative descriptions of the results to help the manager read, understand, and effectively use the data for self-development. The report has a special personal growth section that coaches the manager and helps improve job performance in development areas.
The Checkpoint 360 Competency Feedback System is an effective managerial development system that pays big dividends in improved job performance.
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